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Tourism Exchange Indonesia (TXI) is a business to business digital platform, connecting tourism suppliers in Indonesia to distributors around the world.

Brought to you by V3, TXI is a ‘one stop’ exchange for suppliers to manage availability, pricing and bookings and for distributors to tap into a huge range of Indonesian tourism product.

Partnering with CV. Rejeki Fortuna Solusindo, TXI launched in Indonesia in April 2019. 

Any tourism business within Indonesia, or any business in Indonesia that wants to sell its products or services through the global tourism distribution landscape. This includes accommodation, tours, attractions, experiences and transport.

TXI is a digital platform that links live content and availability uploaded by a supplier into a booking system and feeds it into a global network of distributor systems, where consumer bookings take place.

Suppliers can manage their availability, pricing and bookings, and distributors have access to a huge range of Indonesian tourism product, which they can then sell on to the consumer.

The key elements that make TXI different are:
  • Connectivity between supplier booking systems and multiple global distributors.
  • Access to a wide range of analytical data.
  • The ability for distributors to run campaigns that pull together specific product groups.
  • Brings accommodation, tours, attractions and events together in the one location

TXI doesn’t convert currency. All rates are loaded in IDR and suppliers are paid in IDR. Distributor systems may sell in foreign currency but this won’t affect the IDR payment received by the supplier.

If a supplier uses TXI to create booking pages on their own website, we use a service called ‘Currency layer’ to give an indicative conversion.

No, restaurant tables and airline tickets are not bookable through TXI.

No, TXI is compatible with the most commonly used browsers and operating systems.

Our helpdesk provides connection and dashboard advice and support by phone or email. 

For support please contact customercare@txi.co.id or call +62 815 8582 9322.

No, there’s no minimum time period.

Just get in touch by emailing customercare@txi.co.id or call +62 815 8582 9322 and ask us to close your account.

If a Distributor makes a change to their terms and conditions, all Suppliers linked to that Distributor will receive an email notification alerting them to the change, prior to being disconnected from that Distributor. Suppliers will then need to reconnect by opting in to the Distributor’s revised terms and conditions.

You can just go direct to the Distributors, however TXI allows you to access a global network of Distributors in one place at the click of a button. By connecting to TXI you can manage your availability, pricing, bookings and content across multiple distribution channels, and also access a wide range of analytical data.

A channel manager usually syncs bookings and availability, and won’t normally have the same capability as TXI to pull across content to Distributor systems.

Channel managers also usually only link to ‘on account’ Distributors, rather than to direct booking websites to which TXI also connects.

TXI operates on a simple commission model. Suppliers load gross rates. Suppliers then pay a 2.5% booking fee to TXI for each TXI originated online booking, and commission to distributors as agreed when you opt into their channels. Distributor commission is clearly displayed prior to opt-in and the 2.5% booking fee is only paid out when a TXI originated online booking takes place, not before. There’s no cost to register.

TXI has been designed to support every tourism business, from the tiniest holiday house up to the biggest attractions in the country.

You don’t need a website to link to TXI but we strongly suggest that you have one. Your website is a really important marketing tool – where consumers will go to look, and often book. You can create booking pages for your own website from the TXI platform, once you’ve bought a domain name and done some basic website design.

If you don’t have your own booking system, we can still get you up and running on our TXLoad Booking System. This allows you to load up your availability and prices manually. We recommend that you sign up for a booking system further down the line, but if you don’t have one yet, then TXLoad is a good starting point.
If your booking system hasn’t been connected to TXI yet, you can use TXLoad to get connected. As soon as your booking system is connected you’ll be able to switch over to the connected booking system connection.
TXLoad is part of TXI, designed for Suppliers who don’t have a booking system. It allows you to enter your prices, availability and content manually into TXI. If you also take offline bookings for your tourism product, you just need to remember to update the inventory on TXLoad, as this change wouldn’t be automatically recorded in the system.

For bookings made via a direct booking website the money goes straight into your account. Distributor commissions and booking fees are automatically settled by TXI in the following month.

For bookings through online travel agent (OTA) websites, which use ‘on account’ payment, you’ll receive your money according to their individual processes. TXI will send you an email reminding you of the booking and the need to collect payment from the OTA or agent.

The TXI booking pages allow multiple tickets to be booked at once, but will only allow a user to book what’s available in a Supplier’s booking system.

There’s a limit of 20 tickets per category that can be booked through the MyWebsite booking pages provided by TXI, for example, 20 x adult/child/concession (total 60 tickets).

Rates and availability for products will be automatically loaded to TXI from your connected booking system once your account is active. Depending on your booking system, some content may also flow through automatically. Any other content can be loaded through the dashboard, such as business description, product description, photographs, geocode information, booking terms and conditions of use. If you don’t have a booking system, or your booking system isn’t yet connected to TXI then this information will need to be loaded manually into TXLoad.

You can continue with your existing Distributor and only opt into any additional, unique Distributor channels via TXI. Alternatively, you can choose to stop working with that distributor directly, and go via TXI instead.

Yes. Any booking system/channel manager can request to integrate with TXI as a connected booking system, so that their Suppliers can connect.

The sooner you get connected, the sooner you’ll have access to an ever-growing range of Indonesian tourism product.

Live allocation is usually controlled via your own connected booking system, but you can also separately control the cut-off time for bookings before arrival for TXI bookings. For example, you can choose to cut off bookings 24 hours before the check-in time.

The booking will be entered into your connected booking system, which will be the main record.

In most cases, the booking system will then issue its own booking confirmation email, but depending on the Distributor channel, TXI may also send a booking notification to the consumer and to you.

For Online Travel Agent Distributor bookings (for example, Booking.com), the consumer will receive their normal confirmation from the Distributor.

For bookings via direct Distributor channels, you’ll already have received payment in full at the time of booking, so there’s nothing more you need to do.

For Online Travel Agent/On Account bookings, no-shows are handled in accordance with the individual Distributor’s normal terms and conditions.

You set your own cancellation policy within the booking terms entered via your dashboard or booking system, which are applied to all direct bookings. The consumer must agree to these terms before being able to confirm the booking.

For Online Travel Agent Distributor bookings, the cancellation policy is set as part of the registration/setup with the specific Online Travel Agent.

For bookings through direct Distributor channels, you’ll already have received payment in full at the time of booking. You may process a full or part refund, or no refund at all, depending on your defined booking terms.

For bookings via Online Travel Agent Distributor channels, the funds received for a cancelled booking are as per the cancellation policy you defined when signing up.

Yes – this is an option on the TXI dashboard. It will reduce your reach and consumer appeal, but it’s an option you can use.

The sooner you get connected, the sooner you’ll have access to an ever-growing range of Indonesian tourism product.

Any Supplier can sign up to TXI. All Suppliers who sign up agree that their product complies with all relevant laws, regulations and legally required standards, and all regulatory guidelines and Industry Codes of Conduct in relation to the promotion and sale of Tourism Products.

Any Supplier who has signed up can opt in to your Distribution channel by agreeing to your terms and conditions. The system works off live data so all information is accurate and there’s an option for you to approve Suppliers before they go live in your system. If required, you can also block a Supplier that doesn’t meet your criteria.

It’s free to use TXI’s white label tools. Key features of connecting using these white label tools include:

  • Minimal development costs.
  • Fixed user experience.
  • Direct payment only.

The key features of connecting with TXI through an API are:

  • Build your own user experience.
  • Work with ‘on request’ Suppliers.
  • Supplier direct or ‘on account’ payment. There will be some development costs to set up the API and these are dependent on requirements.
It’s the name for the TXI APIs made available to Distributors to connect their systems to Supplier booking systems.

The TXI booking pages allow multiple tickets to be booked at once, but will only allow a user to book what’s available in a Supplier’s booking system.

There’s a limit of 20 tickets per category that can be booked through the MyWebsite booking pages provided by TXI, for example, 20 x adult/child/concession (total 60 tickets).

Only one connection can be made between a Supplier and a Distributor. This is controlled via the Supplier’s Connected Booking System/Channel manager or via the TXI dashboard. For a direct Distributor, the Distributor can block a Supplier via their dashboard if required, and/or liaise with the Supplier to choose their connection type according to the Distributor’s own policies and procedures.

By creating campaigns within the Distributor dashboard, Distributors can define and manage the products offered to consumers for use in marketing initiatives. These campaigns are typically developed to promote tourism/bookings within the Distributor’s destination. Distributors can create a marketing campaign that includes a ‘landing page’ where chosen Suppliers can be presented in a dynamic list to consumers. The Distributor can define which Suppliers can participate and/or the exact requirements they need to meet to qualify. The landing page then links to a booking page URL where consumers can place online bookings.

If you have a booking system that acts as an aggregator to the market and would like to distribute your products through TXI please contact us for more details.

Selling the destination is a key success factor in selling products, so destinations can use TXI to become a Distributor. This will allow you to market all of the products within your destination and benefit from the analytical data and campaign tools that TXI provides. But before any sales can take place, we need to ensure the product is available on the platform. We’ll be working closely with Suppliers to get their products registered, so please encourage your local businesses to get involved. Details on the benefits to Suppliers are listed in the ‘Suppliers’ section of the website.

No. You don’t need to, but you can if you want, to help support your marketing activity. Alternatively you may want to use TXI as a method for showcasing bookable product in your destination with no commission taken.

You’ll be able to run campaigns through TXI. For example, for your destination, you could group all garden products together and apply a price discount, or just use as promotional grouping. Similarly, if you were promoting a touring route, TXI allows you to pull together all of the products within a set distance of that route for example, two miles either side of a certain plotted path. There are lots of exciting possibilities to really bring your destination to life. For other questions please browse the Distributor FAQ section.

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You only pay when you get those all-important online bookings.

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